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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A context menu will appear. It offers exhaustive info about all the actions that you can perform on the page in question. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast range of tutorial video clips explaining how to work with our Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, take a gaze at our comprehensive FAQ database, which comprises questions asked by actual individuals and provides real solutions. We periodically "revamp" our FAQ section with new Q&A's in an attempt to cover all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, we have a fantastic team of technical support engineers available 24x7 and eager to assist you with any issue. Each support ticket you submit will be answered within 1 hour (the average trouble ticket response time being just 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 321908

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com